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Terms and Conditions

We at Haward Publications want your experience on our site to be positive and worry-free. On this page you can learn more about our terms and conditions regarding:



Here at Haward Publications your privacy is of utmost importance to us. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties. Please review our Privacy Policy, which also governs your visit to Haward Publications, to understand our practices.

Restrictions on Use of Website

This website is owned by Haward Publications. By accessing or using this site, you agree to be bound by and comply with these Terms and Conditions. Haward Publications reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms and Conditions at any time. Such modifications shall be effective immediately upon posting of the modified Terms and Conditions. By using this service after we have posted notice of such modifications, alterations or updates, you agree to be bound by the revised terms.

You accept to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person, and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

User Conduct

Haward Publications reserves the right to disclose information as necessary to satisfy any law, regulation or government request. You shall not upload, transmit, distribute or otherwise publish through this site any content that:

  • libels, defames, is obscene, pornographic, abusive or threatening;

  • infringes any intellectual property right or any other rights of any entity or person, including but not limited to violating anyone's copyrights or trademarks;

  • violates any law;

  • advocates illegal activity;

  • advertises or otherwise solicits funds or is a solicitation for goods or services;

  • contains a virus or other harmful component.

User Account

Haward Publications and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Haward Publications and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

License for Submitted Content

You agree that by posting content, sending emails, inputting data, answering questions, or otherwise communicating with Haward Publications, you are granting to Haward Publications a non-exclusive, worldwide, royalty-free, unrestricted license to use, display, adapt, modify and reproduce these materials. You represent and warrant that you have all the necessary rights in and to any material you submit and the material does not infringe or violate the rights of any third-party.


You hereby agree to indemnify and hold harmless Haward Publications from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including, but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss), incurred or suffered by Haward Publications directly or indirectly by reason of any act or omission which you commit in breach of these terms and conditions and the obligations and warranties contained in them.

Product Descriptions

Haward Publications and its affiliates attempt to be as accurate as possible. However, Haward Publications does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Haward Publications itself is not as described, your sole remedy is to return it in unused condition.


Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

With respect to items sold by Haward Publications, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Haward Publications. Your purchases from third-party sellers using Haward Publications Payments are charged at the time you placed your order, and third-party sellers may follow different policies in the event of a mispriced item.

Best Price Policy

Our Best Price Policy is that we can most often meet or beat any verified advertised price of in-stock items (in stock with the competitor and we have it in stock also) at the time of purchase from us. Our goal is to give you the lowest price at the highest quality and service, on or off the internet!

Order Fulfillment Policy

  • Most in-stock items will be shipped within 5-10 business days.

  • For out-of-stock items, you will be notified of any delay. When these items become available, they are usually delivered within 4-8 weeks. If we cannot deliver your product within the said time frame, we will contact you and give you the opportunity to cancel your order. You must pay all orders in advance (at the time of order), even for out-of-stock items.

  • Any customs charges shall be shouldered by the customer.

Shipping Policies

Shipping times and rates are only estimates and are not guaranteed. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays, and other factors that can delay your shipment. However, we will do our best to get your product to you as soon as possible.

If you order more than one item, all items in stock will be shipped immediately as requested. Any backordered items will be shipped by courier upon arrival.

Returned free shipping items, undeliverable packages, and refused items will be charged an appropriate shipping charge. If we warrantee the item directly then we will pay the shipping charges to send you the repaired or replacement item.

Risk of Loss

All items purchased from Haward Publications are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Return of Merchandise Policy (RMA)

In order to ensure satisfaction with your purchase, we request the following:

  • If damaged in shipping: If your package arrives damaged during shipping, please refuse the package or return to a FedEx shipping location within 24 hours marked “refused due to shipping damage”. Then call us so we can file a claim with FedEx. Failure to do so will result in loss of refund or replacement by FedEx.

  • Keep packaging: Save boxes, packaging material, and paperwork - don't throw anything way. They are required for any warrantee issues.

  • Read instructions: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warrantee.

  • Start slowly: Take your time to get familiar with the items, and start slowly, to prevent accidental damage.

We accept returns on new, unopened, unused items. You must call us to receive RMA number to authorize the return. Please note, attempting to return items you have opened for a refund is mail fraud and you may be subject to prosecution. Open items are not returnable.

Exchange Policy

You MUST have RMA number to exchange any merchandise.

We want you to feel totally satisfied when you order products from Haward Publications. If for any reason you are not completely satisfied with your purchase, call us so we can resolve any concerns. You will be asked to follow these simple steps:

  1. Make sure your original invoice is dated within the last 30 days. Call us at +971 2 5969400 to receive RMA (Return of Merchandise Authorization) number.

  2. Check all returned items to be sure they are in new condition (including all original packaging and accessories.)

  3. Include a copy of the original invoice. On the back of the invoice, please write your name, e-mail address, phone number, and the item(s) you would like to receive in exchange for the return.

  4. Pack the item(s) securely and mail to: Haward Publications, P.O. Box 26070, Abu Dhabi , United Arab Emirates.

  5. Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us.

Disclaimer and Limitation of Liability

All content, products, and services on the Haward Publications' web site, or obtained from a website to which the Haward Publications' web site is linked (a "linked site"), are provided to you on an "as is" and "as available" basis without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the Haward Publications' web site.

You agree that the Haward Publications, its affiliates and any of their respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any direct, indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Haward Publications web site or a linked site, or with the delay or inability to use the Haward Publications web site or a linked site, even if the Haward Publications is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user's equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, or operator errors.

The Haward Publications cannot and does not guarantee continuous, uninterrupted or secure access to the Haward Publications' web site.

The information, software, products and descriptions of services published or made available on the Haward Publications' web site or a linked site may include inaccuracies or typographical errors, and the Haward Publications specifically disclaims any liability for such inaccuracies or errors. Changes are periodically made to the information on the Haward Publications' web site and linked sites. The Haward Publicationss may make improvements or changes to the Haward Publications' web site at any time.

The Haward Publications hereby disclaims any liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental our indirect damages, in connection with the goods or services provided by any Haward Publications' web site third-party content providers, merchants, sponsors, licensors (collectively, "providers"), including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such carrier or supplier and you hereby exonerate the Haward Publications from any liability with respect to the same.

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